Return & Refund
We understand the circumstance that you are not satisfied with our products or the purchase does not completely meet your expectations. We are here to enhance your shopping experience! Please read the following policies, including the order cancellations, exchanges and returns to have a better shopping journey on our website.
How can I cancel or amend my order ?
Order not shipped
Please email us at service.vettuma@gmail.com immediately, titled with your order number and your request. We will assist you with your request as soon as possible.
Order already shipped
If you want to change your order, we are sorry to inform you that we can not amend your order at this point. If you want to cancel your order, please contact us at service.vettuma@gmail.com as soon as you can. If we successfully halt the ongoing shipment, your request for cancellation will be fulfilled. Otherwise, you need to submit another request to cancel the order when you receive the package.
30-Day Return and Exchange Policy
We provide a 30-day return and exchange service, meaning that you can submit a return or exchange request within 30 days of receiving your products for any reason.
Please kindly note that unless our product is defective or has a quality issue, all the costs (including but not limited to the return label fees, the shipping costs, etc.,) during the return and exchange must be covered by the customer.
We cannot process any refunds or exchanges after 30 days.
What Items Are Eligible for Return or Exchange?
Eligible items that can apply for a refund or exchange must be unopened and unused, with all original tags and original packaging intact.
Return and Exchange Guidelines.
Step 1
Please initiate a return or an exchange request by contacting us via official email at service.vettuma@gmail.com
In your email, please provide the following compulsory information, including the order number, specific items, specific quantity you wish to return, the current state photos of your product, along with the reasons for the return.
If there’s a quality issue, please do attach relevant photos that can clearly show the defective parts of our products and our shipping label.
Step 2
Once your return & exchange request is approved, our customer service team will send you an instruction email which contains more detailed information, including the return label, specific return address, and other relevant notice.
Step 3
After we receive and inspect the returned items, we will send you an updated email and process your refund within 5 business days.
The refund will be issued via the original payment method that you complete your order. After processing, you will receive a confirmation email regarding the refund.
Return Address, Return Labels, and Return Shipping Costs.
Defective Items. We will cover the cost of the return label and shipping fees. Once your return request is approved, we will send the return label and return address to your email. You can download and print the return label yourself.
Other Situations. You are responsible for all costs, including the return label. Once your return request is approved, we will send the return label and return address to your email. You can download and print the return label yourself. The amount payable for shipping will be determined based on the actual shipping and return costs in every specific case.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Restocking Fee.
We do not charge any restocking fee.
How Long Does It Take to Process a Refund?
After we receive and inspect your returned item, we will send you an email confirming that we have received and inspected your return. If your return meets the "return and exchange conditions," we will process your refund within 5 business days, returning the funds to the original payment method.
Please note, the total refund time may vary depending on your payment method.
Where Will My Refund Be Sent?
Your refund will be returned to the original payment method. For example, if you completed your order using Paypal, the refund will be returned to Your PayPal.
If you have not received your refund within the suggested time frame, or if you have any other questions about our refunds and returns policy, please feel free to contact us at service.vettuma@gmail.com You can also reach us through the following contact details.
Trade Name: Vettuma
Email: service.vettuma@gmail.com/service@vettuma.com
Phone: +44 7410395439
Business Hours: 9:00 AM - 6:00 PM GMT, Monday to Friday
Business Address: 16 Heathfield Park, London, England, NW2 5JA, United Kingdom