Shipping Policy
Thank you for choosing Vettuma. We are dedicated to offering you a smooth shopping experience.
We offer free standard shipping on all orders at Vettuma. Currently, we are pleased to deliver products to the following countries:
- United Kingdom
- United States
- Germany
- Italy
- Spain
- France
Order Confirmation
You will receive an order confirmation email after you complete your payment. This confirmation email summaries all the details of your order, including the order number, purchased products, total quantities and the payment information.
Order Processing and Shipping Time
Our warehouse typically requires 1-2 business days to process your order after receiving payment. Once your order is packed and shipped, you will receive an updated email with a tracking number to monitor the delivery progress.
Order Processing Time: 1-2 days (Monday to Friday)
Standard Shipping Time:
- United Kingdom: 3-5 days (Monday to Sunday)
- United States: 4-6 business days (Monday to Friday)
- Germany, Spain, France and Italy: 4-5 business days (Monday to Friday)
Order Cut-Off Time: 6:00 PM (GMT)
During peak seasons (such as Black Friday, Christmas) or extreme weather conditions, processing and shipping times may be extended.
Estimated Delivery Time
We understand your mood to receive your order. Here’s a simple formula of the estimated delivery time.
Total Delivery Time = Order Processing Time + Standard Shipping Time
Shipping Costs
We provide Free and standard shipping for all the orders on Vettuma.
Customs Duties and Taxes
Please kindly note that the prices listed on our website include all customs duties and taxes. There are no additional charges after your payment on our website.
Address Update / Changes Request
Order not shipped
Please email us at service.vettuma@gmail.com immediately, titled with your order number and your request. We will assist you with your request as soon as possible.
Order already shipped
If you want to change your order, we are sorry to inform you that we can not amend your order at this point. If you want to cancel your order, please contact us at service.vettuma@gmail.com as soon as you can. If we successfully halt the ongoing shipment, your request for cancellation will be fulfilled. Otherwise, you need to submit another request to cancel the order when you receive the package.
Contact Us
Feel free to contact us if you have any concern or question.
Trade Name: Vettuma
Email: service.vettuma@gmail.com/info@vettuma.com
Phone: +44 7410395439
Business Hours: 9:00 AM - 6:00 PM GMT, Monday to Friday
Business Address: 16 Heathfield Park, London, England, NW2 5JA, United Kingdom