Leather Pet Stairs Waterproof Scratch Resistant Pet Steps

Thank you for shopping with Vettuma! We aim to provide you with a seamless shopping experience.

Shipping Details:

• Free standard shipping is available for all orders within the United Kingdom.
• Order Processing Time: 1-2 business days (Monday to Friday).
• Standard Shipping Time: 4-6 business days (Monday to Friday).
• Order Cut-Off Time: 6:00 PM (GMT).

During peak seasons or extreme weather, processing and delivery times may be slightly extended.

Order Confirmation:
After payment, you’ll receive a confirmation email summarizing your order details. Once shipped, an email with a tracking number (starting with "YT") will be sent to track your delivery.

Customs Duties and Taxes:
All prices on our website include customs duties and taxes. No additional fees will be charged at checkout.

Address Updates or Changes:

• For orders not shipped: Contact us immediately with your order number to request changes.
• For orders already shipped: We cannot make changes but will assist with cancellation if possible.

For more detailed information, kindly refer to our full Shipping Policy page.

At Vettuma, we strive to ensure your satisfaction. If your purchase does not meet your expectations, here’s an overview of our return, exchange, and cancellation policies:

Order Cancellation

• Before Shipping: Contact us at service@vettuma.com immediately with your order number and request.
• After Shipping: Cancellation is only possible if the shipment can be halted. Otherwise, you may cancel once the package is received.

30-Day Return and Exchange Policy

• Returns or exchanges can be requested within 30 days of receiving your order for any reason.
• Customers are responsible for all return costs unless the item is defective or has a quality issue.
• Returned items must be unopened, unused, and in original packaging.

How to Request a Return or Exchange

1. Submit a Request: Email service@vettuma.com with your order number, item details, photos of the product, and reason for the return. Attach images of defects, if applicable.
2. Receive Instructions: Once approved, you’ll receive instructions, including a return label and address.
3. Processing Refunds: After we inspect the returned items, refunds will be processed within 5 business days to your original payment method.

Defective Items

We cover return shipping costs for defective or damaged items. A return label will be provided.

Other Returns

Customers are responsible for shipping costs. A return label will be provided after approval, and fees will depend on the specific case.

Refunds

• Refunds are processed to the original payment method within 5 business days of receiving and inspecting returned items.
• Total refund time may vary depending on your payment method.

For full details, please refer to our Return & Refund Policy page.

We value every feedback from our customers. Should you have any inquiries, suggestions or advice, please feel free to contact us. 

Trade Name: Vettuma

Email: service@vettuma.com

Phone: +44 7410395439

Company Name: LY TECH LIMITED

Company Registration Number: 15493390

Business Hours: 9:00 AM - 6:00 PM GMT, Monday to Friday

Business Address: 16 Heathfield Park, London, England, NW2 5JA, United Kingdom

Contact Form: https://vettuma.com/pages/contact